Cookie Policy

Last Updated: June 26, 2026

1. About This Cookie Policy

Guzman y Gomez operates this Website to provide information about our food services, menu offerings, restaurant locations, and online ordering capabilities. As part of delivering a high-quality digital experience, we use cookies and similar technologies to help our Website function correctly, understand how visitors interact with our content, and deliver relevant advertising.

This Cookie Policy should be read alongside our Privacy Policy, which provides further detail about how we collect, use, and protect your personal information. Together, these documents explain our approach to data handling in compliance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the guidelines issued by the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this Cookie Policy or our use of cookies, please contact us using the details provided at the end of this document.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. They are widely used by website operators to make websites work more efficiently, provide a better user experience, and report information to the website owner.

Cookies are created by the web server that hosts the website and sent to your browser. Your browser stores the cookie locally. When you return to the same website, your browser sends the cookie back to the server, which allows the site to recognise your device and remember certain information about your previous visit — such as your language preferences, items in your shopping cart, or login status.

Cookies do not typically contain information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Some cookies are set by us (first-party cookies), and some are set by third-party services that appear on our pages (third-party cookies).

2.1 Session Cookies vs. Persistent Cookies

There are two main types of cookies based on their duration:

• Session Cookies: These are temporary cookies that exist only during the time you are browsing our Website. They are deleted automatically when you close your browser. Session cookies help our Website remember what you chose on previous pages, so you do not have to re-enter information.
• Persistent Cookies: These remain on your device for a set period of time specified in the cookie, or until you delete them manually. Persistent cookies are activated each time you visit the website that created that particular cookie. They are used to remember your preferences across multiple visits.

2.2 First-Party vs. Third-Party Cookies

• First-Party Cookies: These are cookies set directly by Guzman y Gomez when you visit guzimanygomez.com. They are generally used to identify you as a unique visitor and improve your experience on our Website.
• Third-Party Cookies: These are cookies set by third parties, such as Google Analytics, Google Ads, Facebook, and other advertising or analytics partners. These third parties collect information about your online activities across different websites over time.

3. Similar Tracking Technologies

In addition to cookies, we may use other similar tracking technologies on our Website, including:

• Web Beacons (Pixel Tags): Small transparent image files embedded in web pages or emails that help us track whether you have visited a particular page or opened an email, and to measure the effectiveness of our marketing campaigns.
• Local Storage: A mechanism that allows websites to store data locally within your browser. Unlike cookies, data stored in local storage does not have an expiry date and is not automatically deleted when you close your browser.
• JavaScript Tags: Snippets of code that collect information about how you interact with our Website and send that information to our analytics or advertising partners.
• Fingerprinting: A technique that collects information about your browser settings and device characteristics to create a unique identifier for your device.

For simplicity, when we refer to "cookies" in this policy, we are referring to all of these technologies collectively, unless stated otherwise.

4. Categories of Cookies We Use

We use the following categories of cookies on our Website:

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the proper functioning of our Website. Without these cookies, our Website cannot operate correctly, and services such as online ordering, account management, and secure payment processing would not be available. Because these cookies are strictly necessary, they cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the Website will not then work.

Essential cookies do not store any personally identifiable information and are used solely to provide the functionality you have requested.

4.2 Analytics and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular, and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

We primarily use Google Analytics to collect this type of data. Google Analytics is a web analytics service provided by Google LLC, and the data collected is processed in accordance with Google's Privacy Policy.

4.3 Functional Cookies

These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function properly. Functional cookies may remember your preferences, such as your chosen language, your location, or your preferred restaurant branch.

4.4 Advertising and Targeting Cookies

These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. We use Google Ads and may use social media platforms such as Facebook and Instagram as part of our digital marketing strategy.

5. Specific Cookies We Use

The table below provides detailed information about the specific cookies we use on our Website, including their name, purpose, type, and duration.

Please note: The above table represents the cookies we are currently aware of. The list may be updated periodically as we add or remove third-party services. We recommend reviewing this policy regularly.

6. How to Manage and Control Cookies

You have the right to decide whether to accept or reject cookies (with the exception of strictly necessary cookies). You can manage your cookie preferences in several ways, as described below.

6.1 Cookie Consent Banner

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or decline different categories of cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link available in the footer of our Website.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The method for doing this varies from browser to browser. Please follow the instructions provided by your specific browser:

• Google Chrome: Go to Settings > Privacy and security > Cookies and other site data. You can choose to block all cookies, block third-party cookies, or clear cookies when you close all windows.
• Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data. You can choose your preferred level of cookie protection or manage individual site exceptions.
• Apple Safari: Go to Preferences > Privacy > Manage Website Data. You can block all cookies or remove existing cookies from specific websites.
• Microsoft Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies and site data. You can choose to block third-party cookies or block all cookies.
• Opera: Go to Settings > Advanced > Privacy & security > Content settings > Cookies. You can block cookies or manage exceptions.

Please be aware that restricting cookies may impact the functionality of our Website and may prevent you from accessing certain features, including online ordering and account management.

6.3 Opt-Out from Specific Third-Party Services

You can opt out of specific third-party cookies and tracking technologies using the following tools and links:

Please note that opting out of advertising cookies does not mean you will no longer see advertisements online — it means that the advertising you see will be less personalised and relevant to your interests.

6.4 Mobile Device Settings

If you access our Website on a mobile device, you can manage interest-based advertising through your device settings:

• iOS (Apple): Go to Settings > Privacy & Security > Tracking, and disable "Allow Apps to Request to Track."
• Android (Google): Go to Settings > Google > Ads, and enable "Opt out of Ads Personalisation."

7. Impact of Disabling Cookies

While you have the right to disable or block certain types of cookies, doing so may affect your experience on our Website. Below is a summary of the potential impact of disabling each type of cookie:

• Essential Cookies Disabled: If you disable essential cookies, our Website will not function properly. You will not be able to complete online orders, log into your account, or use features that require a secure session. We strongly recommend that these cookies remain enabled.
• Analytics Cookies Disabled: If you disable analytics cookies, we will not be able to track how visitors use our Website or identify areas for improvement. Your experience on the Website will not be directly affected, but our ability to optimise and improve the site may be reduced.
• Functional Cookies Disabled: If you disable functional cookies, some features may not work correctly. For example, we may not be able to remember your preferred restaurant location, your language preferences, or your dietary settings, and you may be asked to re-enter this information on each visit.
• Advertising Cookies Disabled: If you disable advertising cookies, you will continue to see advertisements, but they will be less relevant to your interests. You may also see the same advertisements more frequently, as we will not be able to limit how often you see a particular ad.

8. Cookies and Australian Privacy Law

In Australia, the collection and use of personal information (including information collected through cookies) is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Under Australian law, cookies that collect personal information (such as your IP address, device identifiers, or browsing behaviour linked to your identity) are subject to the same privacy protections as other forms of personal data.

We are committed to handling any personal information collected through cookies in accordance with our obligations under Australian privacy law, including:

• Collecting personal information only for lawful purposes that are directly related to our business functions and activities;
• Ensuring that individuals are informed about the collection and use of their personal information;
• Providing individuals with the ability to access and correct their personal information;
• Taking reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access;
• Not disclosing personal information to third parties without appropriate consent or authority.

If you believe that we have not complied with our privacy obligations in relation to our use of cookies, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Third-Party Websites and Links

Our Website may contain links to third-party websites, such as social media platforms, delivery partner platforms, and other websites operated by our business partners or franchisees. This Cookie Policy applies only to cookies used on guzimanygomez.com. We are not responsible for the cookie or privacy practices of third-party websites, and we encourage you to review the privacy and cookie policies of any third-party website you visit.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in applicable law, or changes in the services we offer. When we make changes to this policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

If we make material changes to the types of cookies we use or the purposes for which we use them, we will notify you through a prominent notice on our Website or through other appropriate means before the changes take effect.

Your continued use of our Website after any changes to this Cookie Policy constitutes your acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and tracking technologies, please do not hesitate to contact us using the details below:

We aim to respond to all privacy and cookie-related enquiries within 30 days of receipt in accordance with our obligations under the Australian Privacy Act 1988 (Cth). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

This Cookie Policy was last reviewed and updated on June 26, 2026. Guzman y Gomez is committed to protecting your privacy and providing a transparent, trustworthy digital experience.