Frequently Asked Questions

Ordering from Guzman y Gomez (GYG) is simple. You can order directly through our website by clicking Order Now, or visit any of our Australian restaurant locations and order at the counter. We also accept orders via the GYG app, Uber Eats, DoorDash, and Menulog for home delivery or pick-up.

Orders can be modified within a short window after placing them, as our kitchen begins preparation quickly to ensure freshness. For changes or cancellations, contact us immediately at +61 3 9988 1402 or [email protected]. For third-party delivery orders (Uber Eats, DoorDash), please use their respective apps to modify or cancel.

We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and cash at in-store locations. Online and app orders require a valid debit or credit card. Gift cards issued by GYG can also be redeemed in-store and online.

GYG serves authentic Mexican-inspired food made with fresh, real ingredients. Our menu features burritos, tacos, nachos, quesadillas, enchiladas, burrito bowls, kids' meals, and sides including guacamole, chips, and salsas. We also offer seasonal specials. View our full menu here.

Yes. Guzman y Gomez is committed to transparency. Kilojoule information is displayed at all ordering points in accordance with Australian labelling requirements. Full nutritional details for every menu item are available on our website and GYG app, including calories, fat, carbohydrates, protein, sodium, and allergen data.

Absolutely! Our GYG Kids' Menu is designed with smaller portions and family-friendly flavours. Choose from mini burritos, soft tacos, and a selection of sides. Kids' meals typically include a drink and a side. All ingredients are fresh and free from artificial colours and preservatives.

Guzman y Gomez delivers to a wide range of suburbs across major Australian cities including Melbourne, Sydney, Brisbane, Perth, and Adelaide. Delivery zones depend on your nearest GYG location. Enter your postcode on our Delivery page or in the GYG app to check availability in your area.

Typical delivery times at GYG are between 20–45 minutes depending on your location, time of day, and order volume. You'll receive a real-time tracking link once your order is confirmed. Peak periods (lunch 12–2pm and dinner 6–8pm) may experience slightly longer wait times.

Delivery fees and minimum order amounts vary depending on the platform and your location. Orders placed directly via the GYG website may have different fees compared to Uber Eats or DoorDash. Check the Delivery page for current promotions and platform-specific details. Service fees may apply on third-party platforms.

Yes! Guzman y Gomez has a dedicated range of vegetarian and vegan-friendly options. You can customise any burrito, taco, or bowl with plant-based proteins including seasoned black beans, grilled vegetables, and guacamole. Look for the V (Vegan) and VG (Vegetarian) labels on our menu. Our team can also advise on ingredient substitutions.

GYG offers several gluten-free-friendly choices, including burrito bowls (without the flour tortilla), corn tortilla tacos, and many of our sides. However, our kitchens are not entirely gluten-free environments and cross-contamination is possible. Customers with coeliac disease or severe gluten intolerance should exercise caution and speak to a team member in store before ordering.

We take food allergies seriously at Guzman y Gomez. Full allergen information is available on our website, app, and in-store on request. Common allergens including gluten, dairy, soy, tree nuts, and sesame are clearly marked. If you have a severe allergy, please inform staff when ordering so extra care can be taken. We cannot guarantee a completely allergen-free environment due to shared equipment.

Yes! The GYG Rewards program lets you earn points on every order placed through the GYG app. Points can be redeemed for free food, exclusive deals, and member-only offers. Download the GYG app and create your account to start earning from your very first order. The more you order, the more you unlock!

Creating a GYG account takes under two minutes. Download the GYG app (iOS / Android), tap Sign Up, and enter your name, email address, and a password. To delete your account, go to Settings → Account → Delete Account in the app, or email us at [email protected] with your request. Account deletion is processed within 5 business days in accordance with our Privacy Policy.

Absolutely! GYG caters for events, corporate lunches, parties, and large group orders. We recommend placing large orders at least 24–48 hours in advance to ensure everything is freshly prepared and ready on time. Contact us at +61 3 9988 1402 or use our Contact page to discuss your catering needs. Custom packaging and delivery options are available.